ParleyComplaints
If Parley got something wrong, write to us. A person reviews your complaint and explains the available next steps.
This page summarizes Parley’s complaints procedure. The full text, in French, is at onparley.com/reclamation.
Give your name, a way to reach you, and what you are unhappy about.
Three routes
- 01Advice and service
Parley’s advice and service. A recommendation you disagree with, a contract that does not match what was agreed, a bug, Parley’s behavior, accessibility. RBP CORP FRANCE, as your broker, investigates and replies.
- 02Your contract
The insurer’s handling of your contract. A claim, a payment, a cancellation. We acknowledge receipt, pass your complaint to the insurer, and tell you which one. The insurer replies within the regulatory time limit.
- 03Your data
Your personal data. To exercise your rights, see the privacy policy. You can also contact the CNIL.
Time limits
Following ACPR recommendation 2024-R-02:
- Acknowledgment of a written complaint: within 10 working days at most, unless you receive an answer within that time.
- A written, clear and reasoned answer: within 2 months of your first written complaint.
For a complaint passed to an insurer, the 2-month limit applies to that insurer.
Mediation
If our answer does not satisfy you, or if you have had no answer 2 months after your first written complaint, you can refer the matter, free of charge, to the insurance mediator:
La Médiation de l’Assurance, TSA 50110, 75441 Paris Cedex 09, le.mediateur@mediation-assurance.org, www.mediation-assurance.org
For a complaint about an insurer’s handling of your contract, the insurer’s own mediator applies; if the insurer is a member of La Médiation de l’Assurance, it is competent.
You have one year from your written complaint to do so. Mediation is never required before going to court.
Your broker
Parley is the trade name of RBP CORP FRANCE, an insurance broker registered with ORIAS under number 26012136.
What counts as a complaint
A complaint is a statement of dissatisfaction with a professional. A request for information, an opinion or a service is not a complaint. Neither is a request to exercise your rights over your personal data.
Personal data and the CNIL
To exercise your rights, write to privacy@onparley.com: Parley answers within one month. You can also lodge a complaint with the CNIL, 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07.